Job Summary:
In addition to ordinary service skills, regional technical service engineers have stronger professional knowledge and fault analysis and diagnosis capabilities, provide technical consultation and on-site support for service providers, and are responsible for technical guidance, quality control, training and special tools and data control of service stations.
Main Responsibilities:
1. Real-time observation of the scene, timely deal with technical complaints and complaints;
2. Assist the service consultant to diagnose some faults of the vehicle;
3. Assist service providers to diagnose difficult problems of vehicles;
4. Proactively collect and feedback information about the quality of vehicle use;
5. Actively promote the claims regulations of Jitai Automobile to customers, and provide relevant consultation;
6. Train regional service engineers or customers on spare parts related business knowledge;
7. Collect and feedback spare parts related information;
8. Provide customers with personalized service, to deliver the concept of "Jitai automobile, whole-hearted service"
Secondary Responsibilities:
1. Reasonably develop inventory variety reserve, quickly and accurately supply spare parts;
2. Responsible for the appraisal of claims for maintenance vehicles, the management of claims and the submission of claims;
3. Familiar with the vehicle parts quality guarantee provisions;
4. Manage and sort out old claims according to vehicle regulations;
5. Fill in the relevant statements and reports in a timely manner according to the relevant regulations on vehicles, and return the old claims within the prescribed time limit;
6. Feedback on the quality aspects of vehicle use;
Qualifications:
1. College degree or above;
2. More than 3 years of vehicle repair or related experience;
3. Has a strong fault analysis and judgment ability;
4. 28 years old and above;
5. Good interpersonal and communication skills;
6. Have certain negotiation ability;
7. Skilled in computer operation;
1. Engaged in vehicle repair experience of more than 8 years or well-known brand enterprise after-sales work, can relax the educational qualifications;
2. Early and long-term resident in Changsha, local staff are preferred;